Se as atualizações automáticas estiverem ativas no seu telemóvel, a aplicação será atualizada automaticamente sempre que uma nova versão estiver disponível.Se utilizar atualizações manuais, terá de atualizar a aplicação diretamente através da App Store (iOS) ou da Google Play Store (Android).

Pode configurar a aplicação para qualquer idioma suportado.

Como funciona:

1. Aceda ao separador «Perfil» na barra de navegação.
2. Toque em «Região e idioma».
3. Selecione o seu idioma preferido.

Pode manter o ecrã sempre ligado ativando esta opção nas definições do seu perfil.

Como funciona:

1. Vá para o separador «Perfil» na barra de navegação.
2. No bloco «As minhas definições», ative «Ecrã sempre ligado» alternando o botão.

É necessária uma ligação à Internet (via Wi-Fi ou dados móveis) para aceder a todas as funcionalidades da aplicação e visualizar as receitas corretamente.

No entanto, pode ligar o seu Audiotherm no modo offline através de Bluetooth. Certifique-se de que está conectado enquanto estiver online antes de ficar offline, pois o login requer uma ligação à Internet.

O Audiotherm Smart (lançado em março de 2021) é totalmente compatível com a aplicação AMC Cook & Go.

Se estiver a utilizar um modelo Audiotherm mais antigo, entre em contacto com o seu consultor AMC para saber mais sobre as opções de atualização disponíveis. Também pode marcar uma demonstração privada gratuita, onde poderá consultar e explorar todas possibilidades disponíveis. 

Atenção: os modelos Audiotherm anteriores não são compatíveis com a aplicação AMC Cook & Go.

O Audiotherm liga-se ao seu smartphone via Bluetooth.

Como funciona:

1. Abra a aplicação AMC Cook & Go.
2. Se as configurações necessárias (por exemplo, Bluetooth, localização) não estiverem ativadas, a aplicação irá notificá-lo. Ative-as.
3. Na aplicação, aceda ao separador «Cozinhar» na barra de navegação.
4. Ligue o Audiotherm. Após alguns instantes, o logótipo da aplicação aparecerá no visor do Audiotherm. O Audiotherm aparecerá então como um novo mosaico na aplicação (também poderá aparecer uma janela de pedido de emparelhamento).

Requisito mínimo: o seu smartphone deve suportar Bluetooth Low Energy (BLE) versão 4.2 ou superior.

You can adjust the sound and volume directly in the Audiotherm settings within the AMC Cook & Go app.

How it works:
1. Open the AMC Cook & Go app.
2. Go to the “Cook” tab in the navigation bar.
3. Switch on your Audiotherm. It will appear in the app as a new tile.
4. Tap the settings icon in the top right corner of the Audiotherm tile, then select Settings again.
5. From here, you can adjust the volume and sound according to your preference.

The mode for visually impaired users can be turned on or off only through the AMC Cook & Go app.

How it works:
1. Open the AMC Cook & Go app.
2. Go to the “Cook” tab in the navigation bar.
3. Switch on your Audiotherm. It will appear in the app as a new tile.
4. Tap the settings icon in the top right corner of the Audiotherm tile, then select Settings again.
5. In the Audiotherm settings, you can enable or disable the mode for visually impaired users.

Yes, you can connect several Audiotherms to a single AMC Cook & Go app. Each Audiotherm appears as a separate tile in the “Cook” tab of the navigation bar.

Please note: During a step by step recipe, only one Audiotherm can be operated at a time.

Yes, you can connect several Navigenios to a single AMC Cook & Go app simultaneously.

You can set the start delay time below the cooking time. If no delay is set, the cooking process will begin immediately (“Cooking process beginning: instantly”).

To set a delay, click on “Instantly” and define your desired start time.

Please note: The start delay can be set for a maximum of 9 hours and 59 minutes.

The Audiotherm Smart software can be updated only via the AMC Cook & Go app.

How it works:
1. Open the AMC Cook & Go app (make sure your smartphone has Internet access).
2. Go to the “Cook” tab in the navigation bar.
3. Switch on your Audiotherm. It will appear as a new tile in the app. If a new update is available, a red notification will appear.
4. Tap “Update available”.
5. Tap “Install Update”.
6. The update will be installed automatically.

Please note: Only the Audiotherm Smart (from March 2021) can receive software updates. Earlier models cannot be updated.

The Navigenio Wi-Fi software can be updated only via the AMC Cook & Go app.

How it works:
1. Open the AMC Cook & Go app (ensure your smartphone has Internet access).
2. Go to the “Cook” tab in the navigation bar.
3. Switch on your Audiotherm. It will appear as a new tile in the app.
4. Using the knob, turn the Navigenio to “A”.
5. The Navigenio will appear in the tile. If a new update is available, a red notification will appear.
6. Tap “Update available”.
7. Tap “Install Update”.
8. The update will be installed automatically.

Currently, it is not possible to change your AMC ID email address.

Resetting passwords is currently only feasible via the "Forgot your password?" button during the log-in process. This function will allow you to set a new password.

Sometimes, web browsers (e.g., Firefox, Chrome, Safari) store data from websites to make them load faster. This can occasionally cause login issues.

Solution: Clear your browser data, especially cookies. You can search online for instructions specific to the browser you are using.

This may happen if:

- You entered the wrong password, or
- There is no account registered with the email address you entered.

Check that your email and password are correct, or create a new account if needed.

Try the following solution:

1. Close the Cook & Go app.
2. Open the internet browser on your device.
3. Clear all browser data, including cache and cookies.
4. Open the Cook & Go app and try logging in again.

The AMC ID account can be deleted directly in the Cook & Go app.

How to do that:
1. Go to the "Profile" tab in the navigation bar.
2. Glick "Edit AMC ID Account"
3. Select "Delete my AMC ID Account"

The AMC Cook & Go app offers a free version that includes the following functionalities for free:
- Audiotherm connection
- 40 AMC recipes with step-by-step guides
- 1 free recipe collection
- favorites for free recipes
- profile management

Payments for the Cook & Go subscription are handled through your app store (Apple App Store or Google Play Store). You must have a valid payment method saved in your app store account. All payment methods supported by the app store are accepted.

Yes. To activate the free trial, you must purchase a subscription, which requires a valid payment method stored in your app store account.

If there are issues with your payment method (e.g., expired credit card) and your subscription cannot be renewed, a grace period of 3 days will be granted. During this time, you will still have access to the Cook & Go app and its features. After 3 days, access will be blocked until payment is resolved.

Subscriptions can be managed directly from the profile tab in the AMC Cook & Go app.

How it works:
1. Go to the "Profile" tab in the navigation bar. Your current subscription plan is shown in the "My subscription" tile.
2. Tap "Manage subscription" to open your app store from where you can modify your subscription plan.

Subscriptions can be managed directly from the profile in the AMC Cook & Go app.

How it works:
1. Go to the "Profile" tab in the navigation bar. Your current subscription plan is shown in the "My subscription" tile.
2. Tap "Get Premium" to purchase a subscription or "Manage subscription" to open your app store and adjust your plan.

Yes, the AMC Cook & Go app supports family sharing.
For setup instructions, please refer to the support pages of your respective app store:

Apple App Store:
Go to: https://support.apple.com/
Search for: "family sharing set-up"

Google Play Store:
Go to: https://support.google.com/
Search for: "family sharing"

All active AMC consultants can benefit from a free subscription to the premium version of the AMC Cook & Go app.
If you don't have one already then please contact your local AMC office and provide them your email address. Once this has been added into the AMC database you will be able to use the App for free.

* German AMC consultants will be provided with a company email address "@sales.amc.info". The free subscription will only be valid if you subscribe with this email address.

Predefined cooking programs are available in the AMC Cooking Times section.

Option 1: Via the "Cook" tab
1. Launch the AMC Cook & Go app.
2. Go to the “Cook” tab in the navigation bar.
3. Switch on the Audiotherm – it will appear as a new tile in the app.
4. Tap the Audiotherm tile.
5. Tap the AMC Cooking Times icon in the top right corner.
6. Select a cooking time and start it by tapping “Cook Now.”

Option 2: Via the "AMC Times" tab
1. Go to the “AMC Times” section in the navigation bar.
2. There you’ll find all predefined cooking programs, organized by categories.

You can save a custom cooking program as a combination of the cooking program and cooking time.

How it works:
1. Go to the "Cook" tab on the navigation bar.
2. Switch on the Audiotherm. It will appear as a new tile in the app
3.Tap the Audiotherm tile.
4. Select your desired cooking program (e.g. carrots) and the cooking time (e.g. 4 minutes).
5. Click on “Save as favorite”.
6. Enter a name for your program (e.g. “steamed carrots”).
7. Click on “Save”.

Your saved program can be found under “Favorites” in the AMC Cooking Times section.

Your saved cooking programs are available in the AMC Cooking Times section.

How it works:
1. Go to the "AMC Times" tab on the navigation bar.
2. Tap "Favorites"
3. If your Audiotherm is connected, you can start your favorite program directly on the device by tapping “Cook Now.”

You can set your preferred number of servings for all recipes that allow it.

How to do that:
1. Go to the “Profile” tab in the navigation bar.
2. In the “My Settings” tile, adjust the number of servings per recipe.

Note: Not all recipes are suitable for all serving sizes. You may find some recipes where your chosen number of servings is not available.

You can mark any recipe as a favorite.

How it works:
1. Tap the heart icon on the recipe tile or inside the opened recipe. The heart will be filled once the recipe has been added to your favorites.
2. If you have already created personalized favorite lists, tap “Change” in the pop-up at the bottom of the screen to move the recipe to your preferred list.

Note: In the free version of the app, this feature is available only for the 40 free recipes.

You can contact us You can only view saved recipes available in the currently selected language. To see the missing favorites, change the app language to the one in which the recipes were saved.

Write contSetting the timer on the Audiotherm allows the Secuquick to slowly release pressure, so you can safely open it afterward.

Alternative ways to depressurize the Secuquick include holding it under running cold water. However, for some recipes, it’s recommended to wait the time indicated on the Audiotherm, as this ensures the cooking process is fully completed.

It is currently not possible to create own recipes within the AMC Cook & Go app.

Currently, it is not possible to create a shopping list within the AMC Cook & Go app.

Step-by-step recipes are easy to find — they’re listed in the “Step by step recipes” section on the home screen, can be found with the “Step by step” filter, and are marked with a “step by step” tag in the lower-right corner of the recipe image.

How it works:
1. Open a step-by-step recipe.
2. Tap “Cook Step by Step” to start the guided cooking mode.

No. Currently, the AMC Cook & Go app allows you to cook only one step-by-step recipe at a time.

The step by step recipes are designed to be cooked with one Audiotherm at a time. However, you can easily program and monitor multiple Audiotherm simultaneously in the "Cook" tab on the navigation bar

The Audiotherm is programmed to automatically switch off once you finish a step by step recipe and click on "Go to Home".

The cooking program "P" is AMC's fastest cooking program, it takes only 20 seconds. We recommend staying nearby, as you can almost immediately continue with your recipe.

Whether controlled cooking is available depends on the recipe:
- For most recipes, you can choose at the beginning of the recipe flow whether to cook in the controlled way or not.
- For some recipes, controlled cooking is not available or is the only option.

How it works:
1. Open a step-by-step recipe.
2. Tap “Cook Step by Step.”
3. Select “Use Navigenio.”

To ensure that that the Navigenio and the Audiotherm are correctly connected you have two methods depending on which Navigenio model you are using.

For old Navigenio models (C8XXX) – “AUTOMATIC COOKING” is printed on the glass-ceramic surface:
- C8000
- C8050
- C8100
- C8100 V2

Navigenio must be switched to «A». If the operating mode display/control light of the Navigenio flashes blue, as soon as an Audiotherm with a cooking program is placed on the Visiotherm, then the two devices are connected correctly.

For new Navigenio model (C0020) - “SMART COOKING” is printed on the glass-ceramic surface:
Navigenio must be switched to «A». If the operating mode display/control light of the Navigenio flashes blue, as soon as an Audiotherm is switched on, then the two devices are connected correctly. Caution: If multiple Audiotherm devices are nearby and turned on, the Navigenio may connect to the wrong one. Make sure any Audiotherm you are not using is turned off.

Android smartphones (e.g., Samsung, Huawei, Xiaomi, Google):
- Location permission is required. On some Android versions, location must also be switched on while using the app for Bluetooth Low Energy (BLE) to work.
- Notifications must be enabled to receive push notifications during cooking.
- Internet access (Wi-Fi or mobile data) is required for AMC ID login.

Apple smartphones (iPhone):
- Bluetooth access and background updates must be enabled for the app to function.
- Notifications must be enabled to receive push notifications during cooking.
- Internet access (Wi-Fi or mobile data) is required for AMC ID login.

The AMC Cook & Go app uses Bluetooth Low Energy (BLE) to connect with the Audiotherm.

On Android 6 and higher, BLE requires that:
- Location is turned on, and
- Location permission is granted to the app.
If these are not enabled, the app cannot detect or communicate with the Audiotherm.

This is an Android system requirement, not specific to the Cook & Go app. The app does not record or use your location data.

Your personal data are not publicly visible. You can find more detailed information on the data used in our data privacy policy. (https://id.amc.info/privacy-policy)

No. When you connect your Audiotherm Smart to the AMC Cook & Go app for the first time, you must authorize the connection (pairing). After that, the connection is encrypted, and no other app user can access or control your Audiotherm.

AMC Cook & Go app versions 2.7.2 and older are outdated and no longer supported.

If you experience issues, please update to the latest version (4.0.0 or higher) via the Apple App Store or Google Play Store.

There are several possible reasons why your Audiotherm may not connect to the AMC Cook & Go app. Try the following steps:
1. Ensure you have the latest app version installed from the App Store or Google Play Store.
2. Check if the app requests certain settings (e.g., Bluetooth, location) and make sure they are enabled.
3. Verify that the app is "searching for Audiotherm". After the first Audiotherm is connected, the search runs in the background. Turning on a second Audiotherm will connect it automatically as another tile.
4.Close and reopen the AMC Cook & Go app.
5. If the connection worked before but no longer does, go to your smartphone’s Bluetooth settings and delete all devices called “AMC Audio.”
6. Disable energy-saving mode or similar features, as they may block connections.
7. Restart your smartphone, then reopen the app.
8. If none of the above works, uninstall the app and reinstall the latest version from the app store.

The AMC Cook & Go app uses Bluetooth Low Energy (BLE 4.2), which is designed for short-distance communication.

- Typical range inside a building: less than 10 meters.
- Factors that can reduce the range:
- Other Bluetooth or wireless devices (e.g., smartphones, routers)
- Building structure (e.g., walls)
- Large furniture (e.g., cupboards)

In some cases, the effective range may be reduced to just a few meters.

Make sure that notifications are enabled for the AMC Cook & Go app in your smartphone’s settings. Go to your device’s app settings and check that notifications for the Cook & Go app are turned on.

This issue is caused by smartphone settings (e.g., battery optimization) and not by the AMC Cook & Go app.

To improve push notification delivery, check the following options and settings on your smartphone:
1. Disable “Do not disturb” mode.
2. In your smartphone’s app settings, ensure notifications are allowed for the AMC Cook & Go app.
3. Allow background activity for the app and make sure battery optimization is disabled.
4. Allow background data usage for the app.
5. Disable power saving mode.
6. In your Wi-Fi settings, make sure Wi-Fi remains connected in standby mode.
7. Depending on your phone’s manufacturer, model, and OS version, other features may also affect push notifications (e.g., Adaptive notifications, Notify when picking up, Digital Wellbeing).

Note: The exact names of these settings vary depending on your device and may not be available on all smartphones.

Currently, the AMC Cook & Go app for Android is only available on the Google Play Store.

If your device does not support Google Play, there are alternative ways to install the app—search online for guidance. However, please note that we cannot guarantee full functionality if the app is installed this way.